How do you stay calm when customers loses theirs?

The story begins with problems that arise when digital and physical accessibility fall short. It then shows how empathy and communication can turn angry customers’ experiences into something positive. While I made it for the fictive company Trainler’s staff, I believe this mini course could be valuable for anyone in service-oriented roles. (Created in October 2025.)

Link to the interactive story: https://play.wearelearning.io/play/nqGXVRP

My work, from concept to completion:
• Idea and story concept development
• Scriptwriting
• Image and graphic creation for backgrounds and visuals
• Video design and production using We Are Learning

Tools used:
• We Are Learning
• ElevenLabs
• Krea.ai
• Adobe CC

Link to Youtube video: https://youtu.be/VaFccQHZgnI?si=Fc6alqyYqvtxwVx8
This video shows the first two minutes of an interactive mini course about handling angry customers, to be continued in the full interactive version here:
https://play.wearelearning.io/play/nqGXVRP